Water Damage: How to prevent water damage at your home

There are many things in your home that pose the risk of starting a fire, even accidentally. Here are some simple, proactive things you can do do lower your risk of being victim to a house fire:

• Locate the main water shut off valve and make sure everyone in your household knows how to find it.
• Look for signs of corrosion or condensation by visually inspecting plumbing pipes and water supply lines to toilets, sinks, and appliances.
• Have the air conditioner unit serviced annually and regularly clear the condensate drain line.
• Pay attention to your utility bill – any increases in usage could indicate a leak.
• Only operate the washing machine or dishwasher when you’re at home.
• Never leave running water unattended.
• Clean tree debris off of the roof and from the gutters.
• Check the roof for missing shingles, damaged or deteriorated flashing, or pooling water.

Planning to be away for a few days or more? 

• Turn off the water supply to your washing machine, toilets, faucets, and tubs
• Ask a neighbor or property manager to check the property every week and have them remove their shoes so they’ll easily detect wet flooring

What to do if you have water damage:

1. Shut off the water supply valve.
2. Follow the trail of water to locate the source of the leak. The most common culprits are faucets, toilets, water heaters, and refrigerator ice makers.
3. Turn off the electricity in the affected areas.
4. Prevent further damage by drying what you can; use fans to circulate the air and lower the air conditioning.
5. Report your claim by calling 888.486.4663 or visiting your Policyholder Portal. We will provide immediate help and can send our water extraction crew right away.